Does your team struggle with accountability? Do you? Managers and leaders often do so, including holding themselves and others accountable. When a culture of accountability at work is lacking:
- Employees feel that there is a lack of leadership accountability.
- Managers feel that there is a lack of employee accountability.
- Coworkers feel that their colleagues aren't accountable to one another, the work, and/or the company.
In simpler terms, people don’t trust one another to do what’s expected of them.
A lack of accountability can lead to a number of dysfunctions: micro-managing; broken promises; apathy; disengaged teams; and frustrated employees. In this session, we will explore some of the basic constituents of accountability, including aligning accountability with responsibility and authority; making clear requests and agreements; effective communication; aligned collaboration; and clear consequences.
Whether you are experienced in your leadership role, new in your leadership role, or exploring finding a new role, you and your teams can be more effective with greater clarity about roles, responsibilities, and the consequences of performance.
Participants in this session will be able to:
· Describe the key elements of effective requests
· Describe the key elements of effective agreements
· List factors that contribute to accountability or lack of it
· List strategies for improving accountability
About the Speaker
Mark Crouter is a career and leadership coach and Coach Program Liaison with Delta Leadership, Inc. He is a member of the International Coaching Federation and holds the Professional Certified Coach credential. He helps clients who are at a career crossroads to gain clarity and insight into their talents, priorities, and career options. He partners with them to define a personal vision for their future and to create actionable strategies for becoming the next great version of themselves. Mark is a Gallup Certified Strengths Coach and certified in use of the Six Domains of LeadershipTM Survey. He also coaches in the Coaching Partner Program of Georgetown University’s Alumni Career Services.
Mark has developed and led training programs for emerging and experienced leaders and managers. Some of his popular workshops and programs include:
• Discover Your Strengths—Awareness, Appreciation, and Action
• How to Tell Powerful Stories—Yours!
• Envision Your Future—Create the Next Great Version of You
• Accountability: Why Is It So Hard?
• Stop Networking; Start Building Relationships!
In his earlier careers, Mark held technical and leadership positions at the MITRE Corporation and at two management and technology consulting firms, Impact Innovations Group and Booz Allen Hamilton, supporting federal customers. He also served 21 years as a Naval Officer and aviator in a range of operational, staff, and leadership assignments.
Mark is a graduate of the Georgetown University School of Continuing Studies with a Certificate in Leadership Coaching. He earned a Bachelor of Arts degree in Economics from the University of Virginia, a Master of Science degree in Systems Management from the University of Southern California, and a Graduate Certificate in Information Security Management from The George Washington University.
Mark lives in Chapel Hill, North Carolina, where he is active in the Raleigh Area Chapter of the International Coaching Federation.
