Montcordia Summary: Montcordia is a private pay, concierge level senior services program within an established nonprofit agency, Service Coordination, Inc. (SCI).  Montcordia was created for clients seeking a deeply vetted and highly trained team of professionals that take a long-term, holistic approach to care.  Montcordia provides exceptional Concierge Companion and Aging Life Care Management (ALCM) services that enable seniors to age at home in comfort, style, and with full dignity.

Position Summary:

The Aging Life Care Management (ALCM) Director has direct responsibilities for collaborating with the Montcordia Vice President to optimize and elevate the ALCM service line. This includes measuring and monitoring key performance indicators and overseeing the design and implementation of remediation strategies. Additionally, the ALCM Director supervises a team of mobile Aging Life Care Managers (ALCMs) who provide concierge-level supports to private pay clients throughout the DMV area.

ALCMs, also known as Geriatric Care Managers (GCMs), partner with older adults and their families to design solutions, provide supports, coordinate care, oversee personal care and related services, and manage/coordinate other professional and medical supports that enable optimal quality of life outcomes.  ALCMs perform comprehensive, holistic assessments that guide their development, execution, and monitoring of the person-centered comprehensive Care Plan. 

As a member of Service Coordination Inc. (SCI) leadership team, this individual will possess proven ability to drive programmatic initiatives in a rapidly growing, complex environment in a way that is consistent with the organizational philosophies of person centeredness and shared leadership.

SCI Team Member Expectations: All SCI team members are expected to: Ensure services provided follow the organization's mission statement, core operating values and policies and procedures; follow confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow program procedures and philosophy; and to foster a culture that values diversity.  

Essential Duties:

• Actively participate in carrying out the strategic plan to ensure that programmatic initiatives are achieved.
• Monitor ALCM key performance metrics identified in the balanced scorecard for customer focus, learning and growth, internal business processes, and financial health perspectives. Develop, implement, oversee, and report on remediation strategies in collaboration with appropriate parties.
• Initiate and lead ALCM priorities including development of novel approaches to provide high quality person-centered services.
• Proactively identify opportunities to improve and maintain program efficiencies and develop recommendations based on evidence-based analysis to share with Montcordia Vice President.
• Manage the ALCM services within the organizational budget plan utilizing shared leadership approaches. Deploy resources efficiently and effectively.
• Provide regular supervision, coaching, development, and ongoing assistance to a team of ALCMs.  
• Identify, create, and deliver training to ALCM team based on programmatic trends, themes, or other initiatives identified.
• Ensure the use of person-centered practices and principles in all services.
• Facilitate a culture of learning, empowering ALCMs to make informed independent decisions as appropriate.
• Ensure appropriate staffing and case load mix through caseload assignments and assessing/recommending ALCM hiring needs.  
• Support ALCMs in developing and meeting professional development goals to include a professional development plan and/or succession plan.
• Conduct on-site visits with ALCMs and clients as needed to monitor support and ensure quality services.
• Complete and submit performance evaluations to People and Culture in a timely manner.
• Actively participate and/or facilitate work groups, committees, and meetings in accordance with Montcordia procedures.
• Create and maintain strategic relationships outside of the organization with medical professionals, service providers, and other community entities and referral sources.
• Engage in professional development as identified by supervisor or organizational initiatives.
• Work consistently with person-centered and shared leadership principles.
• Record and maintain all appropriate records.
• Ensure that ALCM services adhere to procedural, regulatory, and other legal requirements.
• Collaborate with other departments, including People & Culture, Finance, Quality, and IT, to support organizational initiatives.

Other Responsibilities:

• Build referral streams to grow Montcordia through community outreach and marketing support. 
• Participate in interviewing process for ALCMs and other Montcordia Team Members, ensuring qualified candidate selection for Montcordia is carried out.  Make hiring recommendations and decisions as assigned.
• Ensure that assigned organizational objectives are met.
• Crisis prevention and contribution to 24/7 support through participation in on-call rotation for evenings, weekends, and holidays, requiring potential in-person response.
• Step into ALCM role as needed to fill gaps. This may include home visits and transporting clients in your private vehicle.
• Provide professional coverage as needed, including answering inquiries for service and crisis response.
• Perform all duties as described, and others as required, using the foundation of SCI philosophy, mission, and values.
• Other duties assigned as needed.

Job-Specific Competencies: 

• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals

• Ensures Accountability: Holding self and others accountable to meet commitments

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions

• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals

• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear

• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity

• Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs

Education Required:

• Master's degree in field related to care management preferred, including gerontology, counseling, human services, nursing, psychology, rehabilitation, public health, sociology, social work, occupational therapy, physical therapy, and recreational therapy. Baccalaureate degree in Nursing (BSN) or field related to care management may be considered.

Experience Required:

• At least 5 years' Aging Life Care Management (ALCM) or equivalent experience. This includes assessing and identifying a client's strengths, needs, concerns, and preferences; creating and implementing a Care Plan; and managing and monitoring the ongoing need for and provision of care.
• At least 3 years' experience in a leadership role, including supervisory responsibilities, with a care management organization preferred.

Other Requirements:

• Everyone on the ALCM team, including the ALCM Director, is expected to become a member of the Aging Life Care Association (ALCA) and obtain any one of the following ALCA approved certifications within the first 18 months of employment.  Certification must remain active throughout course of employment. 
  • Care Manager Certified (CMC) from the National Academy of Certified Care Managers (NACCM)
  • Certified Case Manager (CCM) from the Commission for Case Manager Certification (CCMC)
  • Certified Advanced Social Work Case Manager (C-ASWCM) from the National Association of Social Workers (NASW)
  • Certified Social Work Case Manager (C-SWCM) from the National Association of Social Workers (NASW)

• Pass a criminal background check and have received the entire primary series of an FDA-approved COVID-19 vaccine.
• Have a reliable automobile, auto insurance and a valid driver's license with a good driving record. Mobile environment requires frequent travel to visits and meetings, as well as the possibility of transporting clients in your private vehicle.  
• Knowledge of local services and resources appropriate for private pay ALCM clientele.
• Proven track record of building relationships and formulating partnerships with external contacts.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Suite software; demonstrated ability to learn new technology.
• Availability to work a flexible schedule, including evenings and weekends, to meet the needs of people served. Includes availability to participate in on-call rotation for holidays/evenings/weekends.
• Understanding of core business functions including but not limited to project management, accounting and finance, marketing and communications, People and Culture and legal issues, and general management.

SCI Value Related Competencies:

• People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services.
• Building Relationships and Connections: Interpersonal savvy. Relates to all kinds of people. Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably. Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders)
• Education (Informing Others): Quickly finds common ground to solve problems. Is seen as a cooperative team player. Provides coaching and mentoring to team members. Consistent communicator, provides team members with the tools they need to perform their jobs in a timely manner. Explores all available options to make the best decision for internal and external holders

• Diversity: Values, appreciates and honors the ways in which cultural differences can create value in organizations.  Is service oriented: Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve. Raises awareness in communities to appreciate the similarities and unique gifts of each person. Interacts with all kinds of team members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for all.
• Driving Solutions (Perseverance): Pursues all initiatives with energy, drive, and the goal to succeed.

Physical Demands: Combination of standard office environment and light physical exertion on a regular and recurring basis when visiting with and supporting clients. The employee may occasionally lift and/or move up to 50 pounds. Vision abilities required by this job include close vision. Ability to operate a motor vehicle. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.  This job description is subject to change at any time.

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Disclaimer: The recruitment process is approved by Service Coordination Inc.’s Recruitment Committee and subject to change based on business needs.

In recognition of the continuing COVID-19 pandemic, Service Coordination Inc (SCI) is committed to maintaining a safe and healthy workplace. Because of this, SCI is requiring all new hires to be fully vaccinated. New hires will be required to provide proof of vaccination status as part of the on-boarding process. SCI provides reasonable accommodations, absent undue hardship, for medical reasons under ADA and for employees with sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated. You may request reasonable accommodation or other exemption to Sonji Ashford at sashford@sc-inc.org.

Service Coordination is an equal opportunity employer and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. Service Coordination is also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process. To request a reasonable accommodation, contact Kathryn Eckert at kathryn.eckert@sc-inc.org or 410-218-5581.

SCI does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

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